golden gate

Benchmark Drives Behavior

In this session Guido van Drunen leads participants through the need for benchmarks. You learn to identify the risks that are inherent in benchmarks, their design, their use as a measurement and performance management tool, the gaming of benchmarks, and the monitoring of those benchmarks.

The presentation touches on real-life examples where poorly designed benchmarks did result in aberrant outcomes. It also suggests how to better develop and monitor benchmarks.

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