Benchmark Drives Behavior
OnlineIn this session Guido van Drunen, will lead participants through the need for benchmarks. You will learn to identify the risks that are inherent in benchmarks, their design, their use as a measurement and performance management tool, the gaming of benchmarks, and the monitoring of those benchmarks. The presentation will touch on real-life examples where poorly designed benchmarks did result in aberrant outcomes. It will also suggest how to better develop and monitor benchmarks.